I had the pleasure of introducing Theresa to my team after recently purchasing the Franchise. I was looking for a fresh start and to build upon the existing foundation. Theresa brought vitality and fresh enthusiasm to my team with a "Developing Professionals" outline. From mystery guest visits, phone calls and in sales training Theresa put together a tailored course for our Travel Agency that had the team engaged and participating. After the training, our team members and our agency soared to personal bests! We thank Theresa and her team for their part in that. I wholeheartedly recommend the services of Blue Mountain Solutions.

Janice Strand MCC
Franchise Owner
Expedia CruiseShipCenters, Westshore

With Theresa’s extensive knowledge and experience within hospitality, she was the perfect fit to relate to our various management teams across a range of foodservice operations and liquor retail. Within both sectors, we knew that leadership retention and consistency was vital for daily operation and future growth. Theresa took our core values, and detailed discussions and delivered a range of training that provided all a set of tangible skills consistent with our brand. Our teams were inspired both with the content and approach!

Alistair Eason
Regional Manager
The Truffles Group

Theresa’s Leadership Development course was a fantastic experience. She is warm and engaging and her classes are fun and energetic. I attended Theresa’s course with a colleague I work with every day and it gave us a shared language to discuss leadership challenges. One of the things I liked best about her course was that she gave us loads of concrete tools and tactics. I use many of the things she taught us every day. It has been a year since the training began and I still find myself referencing Theresa’s materials on a regular basis.

Jay Jordan
General Manager
Cascadia Liquor

Thank you Theresa for your positive energy, leadership and for reminding us that it is important to take time for each other. Looking forward to working with you again in January!

Brook Castelsky
Chief Operating Officer
Oak Bay Marine Group

Brilliant! Probably the most powerful illustration of how this can work, this has really captured the essence of what this is all about. Inspiring and helping our people to help themselves and the business.

Richard Bishop
Operations Director
Charles Wells

Theresa’s passion and love of teaching shined through in our experiences with her and her Blue Mountain Solutions team. Our staff raved about her ability to make connections with her kind and caring personality and thoroughly enjoyed her use of story-telling her vast experiences in the customer service industry

Beth Harris
Director, Human Resources
Country Grocer

We have had a fabulous summer, I am proud of our team! Thank you for getting us all starting with our sales success!!

Jaclyn Fogelklou
Manager, Visitor Services
Tourism Victoria

We engaged Theresa to lead us in Leadership and Customer Service training. Our Leadership team found incredible value in the curriculum. Theresa’s advance preparation to gain insight into our strategy and tactics along with gathering participant perspectives was exemplary and ultimately led to an excellent program. In the spirit of accountability and effectiveness, she further proved great value by following up with each participant after the course ended. Feedback across my entire team was so positive! I have been fortunate to have worked at two previous organizations recognized for their training and service standards. In my view, Theresa’s skills, experience and style, make her a stand-out and she holds her own with the best I have seen.

Mark Breslauer
President and CEO
Monk Office

Theresa worked for me for over 2 years and I got to see firsthand her knowledge and organizational skills. As a hotelier she did a first class job. However, it turned out that there was more to Theresa than simply a leader in the hotel industry. We knew of her earlier experience as a trainer and the operator of her own training business. When the recession was coming to an end and we needed to kick up our training, we knew our own human resources could not handle the volume we needed to do. We therefore turned to Theresa to "fill in the gap" for us and quickly realized that it was no "fill in" but high quality training of solid content and great delivery. The colleague response was extremely positive. Now that Theresa is again out on her own, you can be assured we will continue to take advantage of her product and skill in delivering training for us. May I suggest you avail your organization of her services too, I'm sure you will be very glad you did!

Reverend Ian Powell
Managing Director
Inn at Laurel Point

Recognizing the need to change how we hire and train new staff, we reached out to Theresa to help us change our game. She took the time to thoroughly understand our business and processes before presenting us with a new plan. And what a plan it was! Well thought out and customized to fit Prima Strada, the new processes were well received by our team and easily implemented. The training sessions were productive, engaging, thought provoking and worthwhile. Our team is confident in the process and have embraced the new path. Brava!

Cristen DeCarolis Dallas
Proprietaria
Pizzeria Prima Strada

Theresa is a terrific instructor and I have been more than pleased with her work since she started at RRU. She manages classroom activities expertly, with dynamism and energy. She is always positive in her approach to assisting the students. Most of the students are millennials, and she understands their needs and requirements to be successful in their future careers. The student experience has been outstanding, with many of them commenting about how much they have learned from Theresa.

Dr. Eugene Thomlinson
Associate Professor School of Tourism and Hospitality Management
Royal Roads University​

Blue Mountain Solutions took time to listen to our needs and is so professional in leading workshops for teams and leaders. We had the chance to have Theresa on two occasion for “train the trainer” and “service excellence” and both of these trainings were a success. The team members took so much out of it and were all so happy to go back to their sections and apply everything taught during the courses. We highly recommend Theresa and her charismatic ways. Thank you for the wonderful work you do, we look forward to having you soon again.

Sarah Cloe Lambert
Human Resources Coordinator
Spirit Ridge Lake Resort by Hyatt

I have had pleasure of attending 3 separate sessions with Theresa Ito (Principal at Blue Mountain Solutions). Two of the sessions were part of the Leadership Team training and one was Front Desk Team training. Her training technique and the training material is personalized to company’s specific needs which makes all the difference. She has a gift to bring out the best in you. My staff and I loved her personality and her genuineness. If your team requires a personal and uplifting training session, then I highly recommend Theresa Ito.

Deep Badyal
Front Office Manager
Watermark Beach Hotel