ServiceΒ Essentials
A series of 4 x half-day courses delivering effective, real-life customer service skill enhancement while dealing with the tough issues of being a true service professional.
1. Professionalism
π Body Language
π 1st Impressions & Grooming
π Strategies for Growth
π Being Assertive
2. Superior Service
π Delivering Exceptional Service
π Exceeding Expectations
π Communication
3. Special Skills
π Handling Complaints
π Making Kids Counts
π Our Valuable Regulars
π Telephone Etiquette
4. Teamwork & Upselling
π The Magic of Teamwork
π Your Part in Your Team
π Upselling - What's in it for us all?
Training Includes:
- Interactive tailor-made sessions
- Take home folders
- Personalized certificates
